The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.
•Service management as a practice (comprehension)
•The ITIL service lifecycle (comprehension)
•Generic concepts and definitions (awareness)
•Key principles and models (comprehension)
•Selected processes (awareness)
•Selected functions (awareness)
•Selected roles (awareness)
•Technology and architecture (awareness)
•Competence and training (awareness)
•Those who require a basic understanding of the ITIL framework
•Those who need understanding of how ITIL can be used to enhance IT service management within an organization
•IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.