The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Design publication.

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced

• Introduction to service transition

• Service transition principles

• Service transition processes

• Managing people through service transitions

• Organizing for service transition

• Technology considerations

• Implementing and improving service transition

• Challenges, critical success factors and risks

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

• Earlier ITIL (V2) Foundation plus Foundation Bridge

• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

It is recommended that candidates:

• Can demonstrate familiarity with IT terminology and understand the context of planning, protection and optimization management in their business environment.

• Have exposure to working in a service management capacity within a service provider environment, and have responsibility for at least one of the following management processes:

    • Capacity management

    • Availability management

    • IT service continuity management

    • Information security management

    • Demand management

• Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization

• IT professionals whoare working within an organisation that has adopted and adapted ITIL, andwho need to be informed about, and thereafter contribute to, an ongoing service improvement programme

• Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities

• Individuals who have attained the ITIL Foundation Certificate in

• IT Service Management and wish to advance to higher level ITIL certifications

• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Module 1: Introduction to planning, protection and optimization

Module 2: Capacity management

Module 3: Availability management

Module 4: IT service continuity management (ITSCM)

Module 5: Information security management

Module 6: Demand management

Module 7: Planning, protection and optimization roles and responsibilities

Module 8: Technology and implementation considerations