ITILISCMRCV - ITIL® Intermediate - Service Capability Modules - Release, Control and Validation
Duration: 5.0 days
The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.
The content of the course is based mainly on the best practice guidance contained in the ITIL Service Transition publication.
The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.
•The importance of service management as a practice concept and service transition principles, purpose and objective
•The importance of ITIL release, control and validation while providing service
•How all processes in ITIL release, control and validation interact with other service lifecycle processes
•What are the processes, activities, methods and functions used in each of the ITIL release,control and validation processes
•How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
•How to measure ITIL release, control and validation
•The importance of IT security and its contributions to ITIL release,control and validation
•The technology and implementation considerations surrounding ITIL release, control and validation
•Change management as a capability to realize successful service transition
•Service validation and testing as a capability to ensure the integrity and the quality of service transition
•Service asset and configuration management as a capability to monitor the state of service transition
•Knowledge management as part of enhancing the on-going management decision support andservice delivery capability
•Request fulfilment and change evaluation toensure meeting committed service level performance
•Release, control and validation process roles and responsibilities
•Technology and implementation considerations
•Challenges, critical success factors and risks associated with ITIL release, control and validation
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
•Earlier ITIL (V2) Foundation plus Foundation Bridge
•ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
•Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
•IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
•Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
•Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
•Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
•Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
Module 1: Introduction to release, control and validation (RCV)
Module 2: Change management
Module 3: Service asset and configuration management (SACM)
Module 4: Service validation and testing (SVT)
Module 5: Release and deployment management (RDM)
Module 6: Request fulfilment
Module 7: Change evaluation
Module 8: Knowledge management (KM)
Module 9: Release, control and validation roles and responsibilities
Module 10: Technology and Implementation Considerations
The ITIL Intermediate Level has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification and focus on different areas of the framework.
The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability.
Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge.
The ITIL Intermediate certifications are available to anyone that has passed their ITIL Foundation exam. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.