ITILISLMST - ITIL® Intermediate - Service Lifecycle Module – Service Transition
Duration: 4.0 days
Certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.
The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Release, Control and Validation module from the Service Capability work stream.
The techniques taught in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.
•Introduction to service transition
•Service transition principles
•Service transition processes
•Managing people through service transitions
•Organizing for service transition
•Implementing and improving service transition
•Challenges, critical success factors and risks
•Earlier ITIL (V2) Foundation plus Foundation Bridge
•ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
•Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
•IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved
•Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
•Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
•Individuals seeking progress towardthe ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
Module 1: Introduction to service transition
Module 2: Service transition principles
Module 3: Service transition processes
Module 4: Managing people through service transitions
Module 5: Organizing for service transition
Module 6: Technology Considerations
Module 7: Implementing and improving service transition
Module 8: Challenges, critical success factors and risks
The ITIL Intermediate Level has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification and focus on different areas of the framework.
The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability.
Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge.
The ITIL Intermediate certifications are available to anyone that has passed their ITIL Foundation exam. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.